Return and Exchange Policy

Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to offer a return or exchange within the following conditions:

1. Return and Exchange Timeframe:

  • Returns or exchanges must be requested within 7 days from the date of delivery.

  • After 7 days, we will not be able to accept any returns or exchanges.

2. Eligibility for Returns and Exchanges:

  • Products must be unused, in original packaging, and in the same condition as received.

  • For hygiene reasons, certain products like skincare items cannot be returned or exchanged if opened or used.

3. How to Return or Exchange:

  • Contact us at [insert email or phone number] to initiate the return or exchange process.

  • You will need to provide your order number and the reason for the return or exchange.

  • For exchanges, we will assist you in selecting a replacement product.

4. Shipping Costs:

  • The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.

5. Refunds:

  • Once your return is received and inspected, we will process your refund.

  • Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Non-Returnable Items:

  • Gift cards, sale items, and items marked as "non-returnable" cannot be returned or exchanged.