Refund policy

At Rosic Naturals, we offer returns and replacements only for damaged or incorrect orders. Please submit your claim within 48 hours (2 days) of delivery, along with clear photo or video proof of the parcel condition.

Eligibility for Return:
The item must be unopened, unused, and in its original packaging.
The original invoice must be included.
The return parcel must reach our warehouse within 15 days of delivery.

After Inspection:
Once our Quality Assurance team reviews the returned item, we will issue either a replacement or a store coupon for future purchases.

Important Notes:
Customers are responsible for ensuring the safe return of the product.
We do not offer returns or replacements for change of mind or personal preference.
We do not provide cash refunds — only store coupons will be issued.